Positioning
Define the audience, problem, credible promise and reasons to choose the business.
Strategy · Brand · CRO
Strategy connects what the business can credibly promise with what the right customer needs to understand, believe and do next.

Direct answer
This is usually the right starting point when the business is active but its website, sales language and campaigns do not tell one coherent story.

How the work connects
Audience evidence, offer boundaries and buyer decisions align before pages or campaigns multiply.
Problems this work addresses
Work that may be included
Exact deliverables, responsibilities, exclusions and measures are documented before production begins.
Define the audience, problem, credible promise and reasons to choose the business.
Create a useful hierarchy from the main promise through proof, objections and calls to action.
Map the decisions a customer must make between first discovery and a qualified inquiry.
Identify friction, measurement needs and focused experiments without manufacturing urgency.